1. Digital Credits and Non-Physical Services
EngraveFill.com provides digital engraving fill services and AI-generated content. Purchases on the platform are made in the form of credits, which are consumed when you generate engravings, fills or related outputs.
2. General Refund Principle
As our services are digital and delivered instantly, all credit purchases are considered final and non-refundable, except where required by applicable law or where an error is clearly caused by our systems.
3. Technical Failures
If a technical error on EngraveFill.com (e.g. double-charging, failed but billed generation, persistent outage) prevents you from receiving the service paid for, please contact support. We may, at our discretion:
- Issue replacement credits, or
- Provide a partial or full refund through the original payment method.
4. Chargebacks
If you initiate a chargeback without contacting us first, your account may be temporarily or permanently suspended. We recommend resolving any billing issues directly with EngraveFill.com support.
5. Misuse and Abuse
We reserve the right to refuse refunds in cases of abuse, fraud, repeated refund requests, or usage that violates our Terms & Conditions.
6. Digital Content and Right of Withdrawal (EU/UK consumers)
Credits are digital content that we make available to your account immediately after payment. Before paying you are asked to expressly agree that we start supplying the credits right away and to acknowledge that, once the credits are made available, you lose your 14-day right of withdrawal for the credits supplied (Art. 16(m) of Directive 2011/83/EU). Unused credits that were not yet made available because a payment failed are never charged.
6a. Failed Generations
If a generation fails for a technical reason or is blocked by the content filter, the credits for that generation are returned to your account automatically.
6b. EU Consumer Rights
If you are an EU-based consumer, you may have specific statutory rights. These rights are not waived by this policy where they cannot be contractually excluded.
7. How to Request a Refund
Please contact us through the contact form on EngraveFill.com or via the official support email. Include:
- Your account email.
- Relevant transaction ID or payment reference.
- A clear description of the issue.