Privacy Policy

1. Data Controller

The operator of EngraveFill.com is the data controller for personal information processed on this website and associated services.

2. Personal Data We Collect

• Account data: username, email address, hashed password.
• Billing data: transaction IDs, payment provider references (e.g. PayPal), purchased credits.
• Usage data: logs related to AI engraving fills, mask uploads, IP address, timestamps.
• Support data: any information you provide when contacting support.

3. Purpose of Processing

We process your data for the following purposes:

• To create and manage your EngraveFill.com account.
• To provide AI engraving fill services and related tools.
• To process payments and maintain credit balances.
• To improve service quality, security and performance.
• To respond to your support requests.

4. Legal Basis

We rely on the following legal bases under GDPR:

• Performance of a contract (providing access to the platform and credits).
• Legal obligations (accounting, tax and anti-fraud requirements).
• Legitimate interests (service improvement, security, abuse prevention).
• Consent (for optional communications where applicable).

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes above, or as required by applicable law. Some minimal billing and log data may be stored longer for legal and security reasons.

6. Data Sharing

We may share data with:

• Payment processors (e.g. PayPal) for credit purchases.
• Hosting providers and infrastructure services.
• AI model providers or GPU infrastructure for rendering engraving fills.
• Authorities where required by law.

7. Your Rights

Subject to GDPR and local laws, you may have the right to:

• Access your personal data.
• Request correction or deletion.
• Restrict or object to processing.
• Data portability.
• Withdraw consent, where processing is based on consent.

8. Cookies & Tracking

EngraveFill.com may use cookies or similar technologies to maintain sessions, remember preferences and monitor site usage for security and analytics.

9. Contact

For any privacy-related questions or GDPR requests, please contact us via the support page or the contact email shown on EngraveFill.com.